Contact Us

Use the 24/7 live chat for immediate help. It is the fastest channel for login problems, bonus clarifications and urgent payment queries. If chat can’t resolve the issue, the agent will open a ticket and escalate it to the appropriate team.

Provide your account username, registered email, transaction ID or blockchain reference, deposit or withdrawal timestamp and the payment method used. Screenshots of the wallet, card or bank statement accelerate tracing and reconciliation.

Withdrawal times depend on the method: e-wallets and cryptocurrencies typically clear in 0-24 hours, cards take 1-5 days and bank transfers take 3-7 days. If a withdrawal is delayed, contact support with the transaction reference.

Contact live chat with the bonus name, the time you claimed it and the game you used. Include screenshots and your account details. Our team will check eligibility, apply corrections when appropriate and explain the x40 wagering implications clearly.

If you’re in the VIP program, mention your status when you contact support. VIP queries are routed for priority handling so larger withdrawals, promotional adjustments and loyalty benefits receive faster attention and tailored responses.

Yes. LolaJack is crypto-friendly and supports several cryptocurrencies for deposits and withdrawals. Crypto transactions generally process fastest, often within 0-24 hours, making them a good option for quick access to funds.