Terms & Conditions

Last updated: September 29, 2026

1. General Terms

General Terms These General Terms explain the core rules that govern access to LolaJack and the use of our services. By registering or playing, you confirm you meet eligibility requirements: you are of legal age in your jurisdiction, you accept these rules, and you will only use the account for lawful purposes. The casino operates under the Costa Rica Gambling license. We reserve the right to update, suspend or terminate services when required to comply with laws, protect security, or address abusive activity. Accounts must be unique and registered with accurate personal details. Multiple accounts, fraudulent activity, or account sharing are strictly prohibited and may result in forfeiture of funds. We monitor accounts for irregular play patterns and reserve the right to void wagers that appear linked to collusion, bonus abuse, or automated play. Players are responsible for keeping login credentials secure. If you suspect unauthorized access, contact 24/7 live chat immediately. Game fairness is ensured through partnerships with recognized providers including Pragmatic Play, Betsoft, Playtech, and Yggdrasil. Random outcomes are handled by certified game engines; however, the casino may temporarily suspend or modify games for maintenance or integrity checks. We limit liability for technical failures and recommend players save significant win screens and transaction IDs to support any dispute. Currency, jurisdiction, and dispute resolution: the primary project currency is € and all display amounts in these terms use €. Disputes are handled in accordance with applicable Costa Rica Gambling rules and casino procedures. LolaJack may block access from jurisdictions where operation is restricted. Regular account reviews and compliance checks help us maintain a secure environment for all players.

2. Eligibility

Account & KYC Account verification (KYC) is mandatory for all players. We require accurate identity documents to confirm name, date of birth and address. Typical KYC documents include government-issued ID, proof of address (utility bill or bank statement) and proof of payment when required. Verification protects your funds and speeds up withdrawals. You consent that submitted documents may be processed and stored for identity checks and fraud prevention. KYC is requested upon registration, before the first withdrawal, or whenever we detect account irregularities. Failure to provide requested documents within the given timeframe may cause temporary account suspension and withholding of withdrawals until verification completes. We process documents promptly and notify you of required items via your account and live chat. Account security obligations include maintaining accurate contact details and not allowing others to use your account. We may require additional checks for high-value withdrawals or VIP tier promotions. If an account is flagged for review, funds may be temporarily restricted until the process concludes. Any chargebacks, disputed payments, or use of unauthorized payment instruments will trigger immediate KYC review and may result in account closure. For accounts depositing or withdrawing cryptocurrencies, we may require on-chain verification or wallet ownership confirmation. Crypto transactions must originate from wallets in the player’s name. Using third-party wallets or mixing services can lead to forfeiture of funds and account closure. Our 24/7 live chat team will guide you through the verification steps and typical processing times.

3. Account Security

Bonuses LolaJack targets bonus hunters with generous promotions while enforcing clear bonus rules to preserve fairness. Welcome and promotional offers carry specific eligibility, minimum deposit amounts, wagering requirements and clear use restrictions. For clarity: the welcome bonus is 400% up to €15,000 plus 400 Free Spins; additional tiered offers include 100% up to €3,000 plus 50 Free Spins, and 50% up to €6,000 plus 50 Free Spins. All bonus amounts, free spins and wagering multipliers are displayed in your account and must be accepted according to the stated terms. Wagering requirements apply to both bonus funds and free spin winnings. Standard wagering on promo funds is x40 unless otherwise stated. Wagering contributions vary by game type; slots typically contribute 100% while table games and live casino often contribute less or zero. Bets that exceed maximum allowed stake while a bonus is active breach the bonus rules and may void the bonus and any resulting winnings. Bonus abuse, such as creating multiple accounts, using colluding accounts, reversing deposits, or manipulating bets to reduce risk, is prohibited. We actively detect and block patterns of abuse. Any suspected bonus manipulation will lead to bonus cancellation, confiscation of winnings and potential account closure. Bonus terms also set expiry dates for bonus funds and free spins; unclaimed or expired bonuses are forfeited. To maximize value, check game contribution tables and the applicable wagering multiplier before accepting a promotion. VIP program benefits may include bespoke bonuses and faster processing, but VIP rewards remain subject to the same integrity and wagering rules. Contact 24/7 live chat for help calculating the real cash value of a bonus relative to wagering requirements.

4. Responsible Gaming

Deposits & Withdrawals LolaJack supports multiple deposit and withdrawal methods, prioritizing crypto-friendly options. Supported payment methods include cards, e-wallets and major cryptocurrencies. The minimum deposit is €10 and the minimum withdrawal is €10. E-wallets and crypto typically process in 0-24 hours, card withdrawals take 1-5 days, and bank transfers 3-7 days. We reserve the right to impose limits on transaction amounts and frequency based on compliance or anti-fraud checks. Deposits must originate from the account holder’s payment instrument. Third-party deposits are not accepted and may be returned or confiscated. For crypto deposits, funds must come from wallets under the player’s control; incoming transfers from centralized exchanges may require additional verification. Keep transaction IDs and timestamps; these help resolve any delays or missing credits quickly with 24/7 live chat support. Withdrawals are processed after identity verification. We apply a priority order when returning funds: first, funds that were deposited via a card or e-wallet may be returned to the original source up to the deposited amount; remaining winnings may be paid via an alternative approved method. We may apply withdrawal fees or limits in line with processing partner rules. Large withdrawal requests can require enhanced due diligence and may be paid in parts. Chargebacks, disputed payments or use of unapproved payment methods can trigger account review, freezing of funds and potential forfeiture. To avoid delays, ensure your KYC documents are current and your payment instruments are verified before requesting a withdrawal. VIP players benefit from expedited processing subject to compliance checks.

5. Bonus Terms

Responsible Gaming Responsible Gaming is central to player welfare at LolaJack. We encourage self-awareness and provide tools to prevent harm. Players can set deposit limits, session time limits and self-exclusion directly via account settings or request changes through live chat. For players who feel bets or losses are becoming problematic, temporary account cooling-off or longer self-exclusion options are available. These measures take effect immediately when activated. We monitor for signs of problematic play, such as rapid losses, repeated limit breaches or chasing behavior, and will proactively reach out when patterns suggest risk. Where appropriate, we may require cooling-off periods, restrict bonuses or suspend play until further checks are completed. Our objective is to balance responsible play with the best possible gaming experience. LolaJack’s VIP program provides perks such as personalized promotions and faster withdrawals, but VIP status comes with heightened monitoring and occasional voluntary checks to ensure responsible membership. Crypto convenience does not bypass these safeguards; wallet-based transactions are subject to the same responsible gaming controls and verification steps. If you need help choosing or changing limits, our 24/7 live chat team will guide you through options and expected impacts. We recommend setting conservative limits, especially when claiming bonuses with wagering requirements. Responsible play sustains long-term enjoyment and ensures prompt, stress-free account handling.