Privacy Policy

Last updated: September 29, 2026

1. General Terms

Data Collection LolaJack collects personal data that is necessary to create and manage player accounts, process promotions and ensure safe, compliant gaming. We gather identity and contact details you provide during registration, such as name, date of birth, address and email. We also collect verification documents when required for identity checks and anti-money-laundering (AML) controls; these documents may include government-issued identification and proof of address. We do not retain more verification data than is necessary to meet legal and operational requirements. Transactional and financial data are core to our service. That includes deposit and withdrawal records, payment instrument metadata and, where applicable, wallet addresses for cryptocurrency transactions. We use transaction data to confirm eligibility for offers such as the 100% up to €3,000 + 50 Free Spins and the 50% up to €6,000 + 50 Free Spins, calculate wagering progress against the standard x40 wagering, and execute withdrawals subject to the minimum withdrawal threshold of €10. Withdrawal speed expectations are supported by these records: e-wallets and crypto typically process in 0-24 hours, card withdrawals in 1-5 days and bank transfers in 3-7 days. Behavioural and gameplay data are collected to improve service quality and detect abnormal activity. This includes game choices, session length, bet sizes, win/loss patterns and position in loyalty tiers such as our VIP program. With more than 7,400 games available from providers including Pragmatic Play, Betsoft, Playtech and Yggdrasil, knowing which titles you play helps us tailor promotions and VIP rewards for bonus-focused players. Technical and device information is also collected when you use LolaJack. IP addresses, device identifiers, browser type and operating system are processed to prevent fraud, enforce session security and optimize performance. Marketing preferences and opt-in choices are recorded so we can send eligible promotions and track consent history. We combine these categories only as necessary and protect them with appropriate controls.

2. Eligibility

Data Usage & Sharing We use personal data to provide the core services you expect from LolaJack: account creation, secure logins, deposit and withdrawal processing, bonus allocation and wagering calculations. Transaction records and identity verification data enable us to apply promotional rules accurately, for example verifying that a deposit meets the minimum deposit requirement of €10 before activating a bonus and tracking wagering progress against the x40 requirement for welcome offers such as the 400% up to €15,000 + 400 Free Spins. Behavioural data supports fraud detection, responsible account monitoring and VIP segmentation so we can deliver targeted value to loyal players. Sharing is limited to the specific, lawful purposes that support your play. We share necessary data with payment processors and blockchain partners to execute deposits and withdrawals, and with game providers to ensure gameplay and bonus mechanics function correctly. These partners include the listed providers such as Pragmatic Play, Betsoft, Playtech and Yggdrasil, and they act as processors under our instructions. We do not sell your personal information to third parties for marketing. Regulatory and compliance disclosures occur when required by law or under our Costa Rica Gambling license. That may include cooperating with authorities on AML investigations or responding to lawful requests. We also share anonymized, aggregated data for analytics to improve service performance and promotional effectiveness; aggregated data cannot reasonably identify an individual. When we engage third-party service providers for analytics, fraud prevention, or customer support, they receive only the minimum data needed to perform their service and must follow strict confidentiality commitments. When you opt into marketing, we may use your contact details to deliver promotional offers and VIP communications. Opt-out and preference controls are respected. For players who use cryptocurrencies, wallet addresses and transaction hashes are processed to validate deposits and withdrawals; this information may be shared with payment partners but remains limited to the transaction context.

3. Account Security

Your Rights & Security LolaJack is committed to enabling player control over personal data. You have rights to access personal data we hold about you, correct inaccuracies, restrict processing, object to certain uses and request data portability where technically feasible. You can also withdraw consent for marketing at any time. To exercise these rights, contact our support team via 24/7 live chat; our agents will escalate data access or rectification requests to our data team for prompt handling. We document requests and responses to maintain an audit trail. Security is implemented through industry-standard controls designed to protect confidentiality and integrity. Access to personal data is restricted to employees and service providers who require it to perform their roles. Technical protections include encrypted storage and secure transmission channels for sensitive data. Operational safeguards include role-based access, monitoring and regular reviews of security procedures. While no system is invulnerable, we continually test and update defenses to respond to evolving threats. We retain personal data only as long as necessary to fulfill operational needs, resolve disputes, comply with legal obligations and maintain records related to financial transactions and promotions. Where feasible, we anonymize data for analytics and historical reporting. For younger users and accounts flagged for potential underage play, we have rigorous verification procedures and will suspend accounts pending verification to protect minors. If you suspect misuse of your account or data, notify our 24/7 live chat immediately to initiate protective measures such as temporary suspension and a targeted investigation. For escalations or formal data requests, our data team documents the process and provides clear timelines and outcomes. Our approach balances transparency for players with the operational and legal needs of running a fast, crypto-friendly gaming platform with a strong promotions focus.

4. Responsible Gaming

5. Bonus Terms